Terms & Conditions

TERMS AND CONDITIONS:

• If cleaning is to be done under furniture or heavy items, they need to be moved prior to the clean.

• For all services we require any cancellations to be done no later than 48 hours before the scheduled service. If cancelled less than 48 hours, a payment of 25% will still be requested if between 24 to 48 hours, or up to the total amount if it is a same day cancellation.

• All invoices must be paid within 3 days unless arranged otherwise.

• We provide a bond back guarantee for end of lease / bond cleans, unless stated otherwise in the quoting and inspection process. This means that we will return free of charge to rectify any issues the agent has reported in the exit report based around on our quoted clean inclusions. We require a minimum time period of 24 hours from the time we receive the Agents written exit report to address any problems. Unrestricted access to the property will be required.

  • Return cleaning will only be done within a maximum time-frame of 4 days post-clean. Cleaners will not be able to rectify cleaning issues after this time period as part of the free bond-back guarantee return policy.

• Please note we require electricity and water at the premises on the cleaning day for all cleans.

• Quotes are an estimate based on the information provided at the time of quoting. Extra charges may apply on the day pending the condition and size of the property when viewed. However, this would be communicated with the client and is usually not required with our accurate quoting and pricing transparency.

• Parking, Key collection charges, Postponed cleans, or Cancellations may incur an extra fee if it is applicable.

• A $50 deposit payment must be made at least 24-hours before the commencement of any deep cleans, once-off cleans, or end of lease cleans. If you are paying by direct deposit, please send through your proof of payment / remittance advice and allow for bank clearing.

• All quotes are valid for 30 days.

• Costs of Recovery for unpaid invoices - The debtor/s shall pay for all costs actually incurred by DJA Professional Cleaning in the recovery of any monies owed under this Agreement.  You agree to be liable for and indemnify DJA Professional Cleaning.  These costs include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis, debt collection commission and legal fees on an indemnity basis.